symantec endpoint protection not updating clients

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Symantec endpoint protection not updating clients

Expand all Collapse all sort by most recent sort by thread. Symantec Endpoint protection not updating. Hello, How many SEP client machines are you facing this issue on? What version of Liveupdate Hi iffarrukh, If the problem is with the single computer First go ahead with this document t Hi Guys Thanks all for your support. For upgradation I have submiited a change More than clients hav Have you tried to restart the services for the AV?

Hello, Your comment: Mithun Sanghavi Forget to mention few thing asked.. More th Broadcom Employee. Migration User. Posted AM view attached 2. Reply Reply Privately Options Dropdown. Any ideas would be realy helpful. I have attached snapshot as well. Have a look Cheers iffarrukh. RE: Symantec Endpoint protection not updating. Posted AM. Trusted Advisor. Mithun Sanghavi. What version of Liveupdate Administrator are you running on the machine? Are you using LUA version 2.

Hi iffarrukh, If the problem is with the single computer First go ahead with this document to clear out the corrupted definitions. Posted PM. Also if there are corrupted defination of many client, is there any way I can delete all defination from Manager or I will have to log on on each client : Regards iffarrukh. Regards iffarrukh. New features and enhancements in LUA 2. Ability to auto-start a distribution task after a specified download task. Automatic LUA database maintenance, to ensure reliable and responsive operations.

Partially completed download and distribution tasks now show an accurate percentage of completion via the activity monitor. This thread already has a best answer. Would you like to mark this message as the new best answer? All Rights Reserved. The term "Broadcom" refers to Broadcom Inc.

Terms of Use Sitemap. Copyright All rights reserved. This sepm content schedule then indirectly controls client update schedule, without requiring LU server. You need to enable "Use a LiveUpdate Server" to allow this. That's one of my favourite mistakes: Eagerly editing a policy which the client ignores. Here are the three screenshots for my LiveUpdate Policy. I have only one policy, applied to all groups. So I made some changes to the LiveUpdate Policy, basically telling the clients they have a LiveUpdate Server, and specifying an internal computer that doesn't exist.

The "Use Default Management Server" button is still checked. When I made that change, I altered the policy to not allow clients to click on Live Update. I then pushed the policy out to all the clients, and verified the policy numbers are the same. The top image is from the server, the bottom from the client. Though the numbers match up, I can still click on the LiveUpdate button on the client, though the policy explicitly says this is not allowed.

For some reason, the Policies are not being followed by the clients. This LU policy was not changed today. Be sure that you are editing the policy in the proper group. It's easy to confuse them. As a test measure, try to change the communication setting to push mode.

Let us know if that changes anything. Perhaps this is the real cause of the issue. I've been editing the policy, creating new polices, etc. I've called in support from other groups, trying to get a Wireshark capture going, checking with Server group to see if any GPO's are interfering.

Not sure what else to do at this point. Everything is set up correctly to work, it just isn't. Worse case senario I rebuild the SEP server and push new clients. Thankfully this is a small-ish install with only a couple hundred clients on it. I doubt it's a communication problem because the policy in your group didn't change for a long time. It's possible that you inadvertently switched your LU policy to non-shared in the group, but edited a shared policy in the Policies view of the SEPM console.

Me: "Now it works. Policies are updating, clients are getting new definitions. What did you do? So, without telling me what they did or did not do, my SEPM server is now behaving as it should have been all along. I wish I had something better to report, and I want to thank all those who responded and offered assistance! I'm having exactly the same problem. Communication can be performed but no virus definitions updates.

Skip to main content Press Enter. Sign in. Skip auxiliary navigation Press Enter. Skip main navigation Press Enter. Toggle navigation. Date range on this day between these dates. Posted by. Endpoint Protection. View Only. Back to discussions. Expand all Collapse all sort by most recent sort by thread. It seems that though the SEP The policy is set to download content from the default management server which should be the SEPM If they are not identical, there is a commu Sadly, the Communication is good.

Once that's check This sepm content schedule then indirectly controls client update schedule, withou I have only one policy, applied to all gr The serial number indicates that this policy is from decembe What is the curent mode of communication? What is the heartbeat interval? As a te I've been editing the policy, creating new police

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Where, specifically, is this file loacted in a Windows7 system? I've enabled logging. What kind of information should I be looking for in the Sylink dump log? Hesitant to post it here as there is a lot of information I'd have to redact before posting it online.

Just give me some key "gotcha's" I should look for. Look at the policy serial numbers of clients and SEPM. If they are not identical, there is a communication issue. If a client notices that its SEPM has frash content, it will start the download instantly. If you want to schedule content download, you have to use a different LU server: either a Symantec LiveUpdate server or a LU Administrator server, which you have to configure yourself. Sorry for the late reply.

Had a going away party yesterday which diverted my attention. Sadly, the party was not for me. It's odd that everything seems to be functioning as required, the clients simply will not download the latest definitions from the SEPM server. At least they wont until I click the LiveUpdate button. I downloaded it, which was successful. Does this mean the client is trying to look somewhere other than the SEPM to receive updates not supposed to based on policy?

Can you paste a sceenshot of the LU policy configuration. That could be the only possibility that i can think of :. The policy is just the "Use Default Management Server" is checked. I'm tempted to configure a GUP to see if the clients will pick up from that. This sepm content schedule then indirectly controls client update schedule, without requiring LU server.

You need to enable "Use a LiveUpdate Server" to allow this. That's one of my favourite mistakes: Eagerly editing a policy which the client ignores. Here are the three screenshots for my LiveUpdate Policy. I have only one policy, applied to all groups. So I made some changes to the LiveUpdate Policy, basically telling the clients they have a LiveUpdate Server, and specifying an internal computer that doesn't exist.

The "Use Default Management Server" button is still checked. When I made that change, I altered the policy to not allow clients to click on Live Update. I then pushed the policy out to all the clients, and verified the policy numbers are the same. The top image is from the server, the bottom from the client.

Though the numbers match up, I can still click on the LiveUpdate button on the client, though the policy explicitly says this is not allowed. For some reason, the Policies are not being followed by the clients. This LU policy was not changed today. Be sure that you are editing the policy in the proper group. It's easy to confuse them. As a test measure, try to change the communication setting to push mode.

Let us know if that changes anything. Perhaps this is the real cause of the issue. I've been editing the policy, creating new polices, etc. I've called in support from other groups, trying to get a Wireshark capture going, checking with Server group to see if any GPO's are interfering. Not sure what else to do at this point. Everything is set up correctly to work, it just isn't. Worse case senario I rebuild the SEP server and push new clients. Thankfully this is a small-ish install with only a couple hundred clients on it.

I doubt it's a communication problem because the policy in your group didn't change for a long time. It's possible that you inadvertently switched your LU policy to non-shared in the group, but edited a shared policy in the Policies view of the SEPM console. Me: "Now it works. Policies are updating, clients are getting new definitions. What did you do? So, without telling me what they did or did not do, my SEPM server is now behaving as it should have been all along.

I wish I had something better to report, and I want to thank all those who responded and offered assistance! I'm having exactly the same problem. Communication can be performed but no virus definitions updates. Skip to main content Press Enter. Sign in. Skip auxiliary navigation Press Enter. Skip main navigation Press Enter. It obtains Symantec program and protection updates for your computer through your Internet connection.

Program updates are usually created to extend the operating system or hardware compatibility, adjust a performance issue, or fix program errors. Symantec releases program updates on an as-needed basis. LiveUpdate locates and obtains files from a website, installs them, and then deletes the remaining files from your computer.

Protection updates are the files that keep your Symantec Endpoint product up-to-date with the latest threat protection technology. By default, LiveUpdate runs automatically at scheduled intervals. Based on your security settings, you can run LiveUpdate manually by going into the Symantec client and clicking on the LiveUpdate link in the sidebar.

You may also choose to disable LiveUpdate or change its update schedule. Your feedback is important to us, help us by logging in to rate this article and provide feedback. The Division of Information Technology provides support on all of our services. If you require assistance please submit a support ticket through the IT Service Management system.

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Sign in. Skip auxiliary navigation Press Enter. Skip main navigation Press Enter. Toggle navigation. Date range on this day between these dates. Posted by. Endpoint Protection. Expand all Collapse all sort by most recent sort by thread. What do you mean by the "Symantec Server"? I guess it is your local Endpoint Protect Symantec Server means Symantec Antivirus Sertver.

I have a Symantec Endpoint Edition All client installation from this What is the exact version you are running? Please follow the troubleshooting checks in this a Is there a configuration screen in SEPM to change the way definitions are maintained? I think what he's trying to say is that SEPM is updating but some or no clients are receiving Broadcom Employee.

Migration User. Posted AM. Reply Reply Privately Options Dropdown. The client installation from server was successful but the client is not able to update after 2 month now Qamrul Huda Silkcard. I guess it is your local Endpoint Protection Manager, right? On some machine which has internet connectivity go to the following site and download the jdb file. Download this file and place it in the SEPM. The SEPM would be updated first and then the clients would be updated.

But client cannot update virus definition from the antivirus server. At the beginning of each LiveUpdate cycle, the LiveUpdate version will be shown. Please proceed to Step 4, if the correct version is shown. Assume the wrong LiveUpdate version is installed on the system, locate the LiveUpdate installer shipped with your release of SEP as per above.

Open a command prompt and change directory to the following path or the relevant path for the current installation. Move the. File will be processed, and within a few minutes virus definitions will be updated on the SEPM Console and to the respective clients. Note that IP address obtained by DNS resolution, should not be used, as this may be subject to change due to system updates and load balancing. It is highly recommended that the provided hostnames are used.

Disable content caching and AV scan in the proxy for that connection to avoid corruption of the definition files. Allow 24 hours to verify that LiveUpdate is now working properly. Monitor the system for a few days to ensure that updates are downloaded and installed properly.

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