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Moneypak validating address information

Add your answer. Suggested Solutions 10 What's this? Anonymous 1. Hello I m trying to find acceptable post code in Sweden for paypal account , but paypal not accepting. Was this answer helpful? Yes No. Paypal is not in a position to monitor who is actually online using your account. If you give you friend the appropriate access to your Paypal account, tell them they can use, and tell them they can spend the money, then there is nothing illegal about that.

This answer closely relates to:. They just want you to download the file so they can earn once you downloaded the file. Dont believe on something that is too good to be true. Was this comment helpful? The seller opens a paypal account and you pay using paypal -no exchange of info. It is very well possible, I would just wait for him to come back to land and then do the deal.

Anonymous 0. Sir,i dont know I think there is a option to send it from paypel the their bank account. Add Your Answer How do i fix the validating adress information error for money pak on paypal? Can you help us by answering one of these related questions?

We need your help! Please help us improve our content by removing questions that are essentially the same and merging them into this question. Please tell us which questions below are the same as this one:. Sign In. Register Forgot Password. Ask Your Question Fast! Type your question here. Leader Board What's this? Leading Today Pts Helpful 1. Do not share my Personal Information. Time: 0. Community Experts online right now.

You can also mail a letter to:. I work in law enforcement and I'm investigating a fraud case, whom can I speak with? Please email our Law Enforcement Support Center. Please do not include full card numbers in the email; provide only the first 6-digits. We'll respond to your inquiry within 72 hours. While banks and financial institutions do issue cards branded with the Mastercard name and mark under a license from Mastercard, the actual relationship with a cardholder is solely that of the issuing institution.

As a result, any account information is maintained by the bank or financial institution that issues the Mastercard, including periodic statements, disclosures and communications to the cardholder. If your card is lost or stolen, please contact the Mastercard Assistance Center toll-free at Mastercard or collect from outside the U.

You should also contact the financial institution that issued your Mastercard. See our full list of emergency contact numbers. We're here to assist you 24 hours a day, days a year. Call to speak with a representative regarding:. What liability do I have for unauthorized purchases made on a lost or stolen Mastercard? If you have Mastercard Zero Liability Protection , once you report your card to Mastercard as lost or stolen, no unauthorized charges should be posted to your account.

However, we recommend you review your next two billing statements just to be sure. If you see unauthorized transactions, please promptly contact the financial institution that issued your card. Look for their customer service number on the back of the card or on your billing statement. You can also contact the Mastercard Assistance Center either toll-free at Mastercard or collect from outside the U. Mastercard can assist you in getting a replacement by working with the financial institution that issued your card.

Replacement cards require that your financial institution authorizes a new account number. To request an emergency card replacement, please contact the Mastercard Assistance Center either toll-free at Mastercard or collect from outside the U. You can also contact the Mastercard Assistance Center toll-free at Mastercard or collect from outside the U. Mastercard Nearby is a mobile app that helps you quickly and easily find places where you can get access to cash or make a purchase.

It's simple; just select the services you want and the app will display locations near you. You can also search for locations by entering an address in the search field. Choose from List or Map view, then select a location to display information, share via e-mail or text and, depending on your location, get driving directions. You can also report a problem with a location through the app. You can search for ATMs by financial institution name or by filtering for the following features:.

You can also search for participating Mastercard contactless and cash back merchants by merchant name or category including:. Location Services must be turned on in your phone settings if you would like the app to find locations near you. If Location Services is not turned on, you can still search for a location by typing a street address into the Search bar.

If you don't receive any results in a particular country or region, the information is currently not available. We are continually working with financial institutions and merchants around the world to expand our location database and provide you with the most up to date and accurate location information. In countries where street level mapping showing precise street addresses is not yet available, locations default to the city or postal code center.

We're continually adding street level mapping in new regions and territories around the world. We're unable to provide driving directions in regions that don't have street level mapping capability. Mastercard Nearby has a tutorial you can follow when you first install the app, or access it any time through the app by going to About - View Tutorial. The All view shows all the services you selected. If you wish to view only a single service at a time, use the top slider bar to select that service.

You may also want to modify your radius in your settings to ensure you don't have too small or too large of a radius selected. Yes, locations can be shared from the location detail page by clicking on the share icon. You can send location information via email or SMS text. Select ATM from the top slider bar and click the filter icon on the bottom bar. Then select the financial institution you want to search for from the drop-down list. You can filter merchants for contactless and cash back locations.

Select cash back or contactless from the top slider bar and click the filter icon on the bottom bar. You can filter by merchant name or category. Click on a location from the map or list view, then go into Location Details. Select the icon to Report a Problem, then select a pre-defined problem from the drop-down list. You can also select Other and enter a description of the problem. A: Mastercard Send is a first-of-its-kind interoperable global platform that enables funds to be sent quickly and securely via three payment flows:.

Additionally, there is a Remittance API that can be used for providers looking to enable cross-border payments originating in the United States. A: In the U. Currently, the methods for these payments are slow, lack ubiquity and create security concerns. Consumers want to be able to send and receive money using their connected devices regardless of where they bank and disbursers are looking for cheaper and more efficient ways to send money to their consumers.

In line with Mastercard's vision to build a World Beyond Cash, Mastercard Send aims to make payments easier, safer and more efficient for all parties. A: While most electronic P2P and Disbursements' solutions rely on slow, batch-oriented ACH methods, the Mastercard Send solution leverages debit networks to move funds, typically within seconds. Mastercard Send is unique: funds can be transferred to virtually all debit cards in the U. Through a set of APIs, a service provider can request a transfer through a sending acquirer, which Mastercard then routes to any U.

A: Currently, the service is only available for U. However, the MoneySend mandate includes all consumer cards: debit, credit and prepaid. Mastercard recommends that issuers support all cards when migrating to Transaction Code 28 to prepare for future service enhancements. A: One role that issuers play in a Send transaction is as receiving institutions.

In this role, issuers are required to post funds to their cardholders' accounts. When a service provider sends funds to a debit account using Transaction Code 28, the issuer of the receiver's debit card is paid a share of network fees.

Once an issuer has complied with the MoneySend mandate to enable Transaction Code 28, they will be eligible to start collecting these fees. For more information on the mandate, see Global Operations Bulletin No. A: An issuer could offer P2P payment services by leveraging the Mastercard Send API to allow their cardholders to send and receive payments with their friends and family. While Mastercard Send is a critical part of a P2P program, interested issuers should consider the other necessary implementation measures and development requirements.

These considerations should include: customer acquisition costs, receiver management requirements for users without accounts at a bank, the necessary user interfaces for a standalone or integrated mobile application, among other considerations. A: Mastercard Send is the first-of-its-kind interoperable global platform that enables funds to be sent quickly and securely. In the U. MoneySend is the Mastercard transaction type Transaction Code 28 designed for real-time money transfers by issuers connected to the Mastercard network.

Find the Mastercard Everyday Prepaid Card that's right for you; they're available at participating stores and online at Mastercard Prepaid cards. Activation and registration requirements vary, so check your card packaging for detailed instructions. However, you'll need to register your card in order to take advantage of the reload function, Zero Liability Protection and card replacement benefits offered by your prepaid card.

Use your Everyday Prepaid Card like a regular debit or credit card at checkout; swipe it at the terminal or give it to the cashier if requested. Your purchase will automatically be deducted from the card balance. Use your Mastercard Everyday Prepaid Card anywhere that Debit Mastercard is accepted, including millions of locations worldwide plus online, mail and phone orders.

You can also use your card to pay bills online. My available card balance won't cover my purchase amount. Can I still use my prepaid card? Yes, just tell the cashier in advance how much to deduct from your prepaid card and how much you will pay using an alternate payment method. Note that this process, known as "split tender," may not be supported by all merchants. When you make a return, the cashier may ask to see your card.

The value of the returned merchandise will be credited back to the card. If you registered your Mastercard Everyday Prepaid Card, your issuer can use the information you provided during registration to issue a replacement card. Be sure to keep a record of the card number. Contact the issuer immediately to report a lost or stolen card. You can also contact Emergency Services for additional assistance.

Certain exceptions apply. The best way to add funds to your card is to set up direct deposit of your paycheck. Direct deposit information varies, so check your card packaging or contact the card issuer. You can also add money to your card at participating retail locations. Check your card packaging or contact the card issuer to find out which retailers are supported. Mastercard Prepaid Gift Cards are available at bank branches, retail locations, online and via phone.

There are many card styles to choose from, some of which can be customized with unique designs, the recipient's name and personal messages. It's easy to find the prepaid gift card that's right for you. I received a Mastercard Prepaid Gift Card. Do I need to activate or register my card before using it? Many Mastercard Prepaid Gift Cards sold in retail locations are automatically activated when the card is purchased. Call the customer service number on the back of the card if you have questions about activation.

For online and telephone purchases, you may need to register your card with the card issuer. You can make purchases on your prepaid gift card until the value of the card has been depleted, or until the expiration date shown on the card. Prepaid travel cards work just like all Mastercard Prepaid Cards, which means you can spend up to the value placed on the card anywhere Debit Mastercard is accepted. You might want to check your card balance before you shop since the merchant or service provider may not be able to retrieve this information for you.

Depending on your card, you may be able to check your balance on the issuer's website. Certain merchants will also have the ability to read your card's balance for you. Contact the issuer of your card immediately to report a lost or stolen card.

There is a customer service number listed on the back of the card. Be sure to keep a record of the Mastercard Travel Card number. Your issuer may need this information to cancel the card and issue a replacement. The Mastercard rePower Load Network is a service that allows you to add money to your eligible Mastercard Prepaid Card at participating merchants. Follow the instructions provided with your card. Generally, this includes either visiting the card issuer's website or by calling the phone number on the back of the card.

When processing a purchase transaction, we collect limited information such as card number, merchant name, location, and the date and amount of the transaction. We may collect additional personal information in other contexts, such as for fraud monitoring and prevention, authentication, risk management and dispute resolution, or when individuals decide to participate in one of our optional programs such as Priceless Cities.

We help businesses, governments, the public sector and individuals better understand the world around them. To achieve this, we remove personal information by anonymizing data and produce aggregated trends and insights. One way that we use these trends and insights is for social good, thereby advancing financial inclusion and humanitarian efforts around the globe.

How can individuals know more about what data Mastercard collects and how that information may be used? Transparency is core to Mastercard. As a service provider, we refer individuals to the privacy notice provided by those third parties for more information on how their personal information is handled.

We do not share transaction data without consent or as otherwise legally permitted such as in the context of fraud prevention. For instance, we will soon make our online portal available globally, so that individuals everywhere will be able to access, correct, modify or move their personal information.

We take your privacy very seriously. In addition, we employ rigorous standards to ensure the safety and security of data not only within Mastercard, but with all our partners and vendors as well. We provide individuals with privacy rights and choices. You can opt out of your personal information being used for marketing , data analytics and web analytics at any time and at no cost, using our online forms. Individuals also have the right to access, correct, modify or move their personal information via our online portal , which is currently available for all users located in the European Union and will shortly be accessible worldwide.

A merchant required me to make a minimum purchase when I used my credit card. What should I do? A merchant located in the United States or a U. Merchants are not permitted to require a Mastercard cardholder to pay a minimum amount for a Debit Mastercard or Mastercard prepaid card transaction. If you believe that a merchant inappropriately requested a minimum charge, you may report this by completing a form available through this link: Report a problem. A merchant wanted to charge a surcharge or fee to use my Mastercard.

As a result of a court-approved settlement, Mastercard agreed to modify its rules to permit U. Merchants have the option to add a surcharge at the "brand level" where the surcharge is the same for all Mastercard credit cards, regardless of the card's issuer, or they can add a surcharge at the "product level" e. Read the details on our merchant surcharge page. A merchant's ability to surcharge on credit cards is subject to any restrictions or prohibitions imposed by applicable state law.

Mastercard rules continue to prohibit merchants from applying a surcharge on debit cards. If you are not certain whether you have been charged appropriately, or you would like to report a questionable charge, send us an email and provide the information requested. What should I do if the merchant surcharge was not clearly disclosed before I paid?

Merchants must clearly disclose their surcharges at the register and clearly indicate the amount of the surcharge on the receipt. If you believe you've been charged incorrectly, send us an email with the merchant details and other necessary information. The surcharge that the merchant assesses may not exceed the merchant discount rate that the merchant pays for the credit card that is surcharged.

In the United States, this charge for Mastercard typically ranges from 1. Merchants much clearly disclose their surcharges at the register and clearly indicate the amount of the surcharge on the receipt. If you do not believe that you have been charged appropriately, or you would like to report a questionable charge, send us an email. A merchant may provide a discount to its customers paying cash, provided that the discount is posted. If you'd like to report a questionable charge, you may report a problem by completing this online form.

There are certain situations, such as shipping purposes, in which a merchant may require personal information. However, if you believe a merchant has violated the above standard or their actions requesting identification are questionable, you may report a problem by completing this online form. If a transaction is declined, please contact the financial institution that issued your card.

Sometimes banks put security measures in place on certain types of transactions to reduce the risk of fraud, which may result in declined transactions. If you believe your question can only be answered by Mastercard, please contact us to submit your question. To request an emergency card replacement, please contact the Mastercard Assistance Center toll-free at Mastercard , or collect from outside the U.

Mastercard will never solicit personal or account information from a cardholder and we suspect that the information you received is fraudulent. If you suspect fraud on your account, please contact your issuing bank immediately to report it. We would appreciate if you could forward the original email here. Someone called to offer a lower rate on my Mastercard but it seems to be a scam. Mastercard does not contact individuals to request personal information including credit or debit card account information.

If you received an unsolicited phone call, email, text or social media request from an individual claiming to be a Mastercard representative, do not respond. Mastercard cardholders should always safeguard their personal information and not respond to any suspicious emails or inquiries. If you are a victim of a phishing attack and believe your account information may have been compromised, please contact the financial institution that issued your credit or debit card to report the incident.

If you believe a transaction posted to your account is fraudulent, you should immediately contact the financial institution that issued your card. Look for a customer service number on the back of the card or on your billing statement. I know who committed fraud on my Mastercard credit or debit card. How do I report it?

If you believe that you have information about a person who has committed fraud by using your Mastercard without your permission, please contact the financial institution that issued your card. Contact information can be located on the back of your card or on a monthly billing statement. I believe someone has applied for a Mastercard credit card in my name. Mastercard does not issue cards and we can't tell you if an account has been opened in your name.

If you know the name of the financial institution that may have opened an account or issued a card in your name without your consent, we recommend you contact that financial institution immediately and cancel the account. Then you should notify each of the three U. The credit reporting agencies should provide you with a copy of your credit report. Even if you don't see an unusual creditor on a credit report, you should formally write to advise them of the situation.

For more information on credit reports, go to www. There was a breach on my account and I received a new card. How can I get more information? Mastercard appreciates your diligence in protecting your finances. While we take each card breach very seriously and are working closely with investigative agencies, we encourage you to contact your financial institution for the most up-to-date information.

Typically, there is a customer service number on the back of the card that you can call. The Mastercard rePower Load Network is a service from Mastercard that allows you to add money to your eligible card at participating merchants. This service is currently available in the U. Simply visit a participating retailer with the cash you want to add.

Some retailers support the card swipe method, which enables you to add funds in-store by asking the cashier to swipe your card. Other retailers sell reload packs, Green Dot MoneyPak, Vanilla Reload Pack , that you purchase and add to your card by entering a code online or by phone. You can also add funds at Western Union locations; fill out a form and an agent will load the money onto your card. Type in a city and state, or a zip code to search for a retail location nearest you. You can further narrow down the list of Mastercard rePower merchant locations by providing a street address.

Click the Search button, and you will be presented with a list of locations and the type of reload supported e. Typically, you may get your balance by either visiting your card issuer's website or by calling the phone number on the back of the card. Reload fees may apply, depending on the retailer. Please refer to the fees section and also check with a participating merchant for the most up-to-date information. Your debit or prepaid card must be eligible for rePower reloads.

You can find out if your card is eligible by looking for the Mastercard rePower logo on the back of your card or by contacting your card issuer. Mastercard Identity Check is our new and improved payment authentication program based on the payment industry specification - EMV 3-D Secure.

SecureCode customers are encouraged to transition to Identity Check to take full advantage of the superior program benefits. As the transition takes place, you will progressively see Identity Check information replacing SecureCode. Mastercard SecureCode is a service to enhance your existing Mastercard credit card or debit card.

With a private code - similar to a PIN - you get protection against unauthorized use of your card when you shop at participating online retailers. Once you've registered and created your own private SecureCode, you'll be prompted to enter your code when you shop with a participating online merchant. Your SecureCode will be quickly confirmed by your financial institution and your purchase will be complete.

Your SecureCode will never be shared with the merchant. If you forget your code, you may be prompted to reset it, or you can contact the customer service number for your financial institution, which is typically found on the back of your card. Mastercard's new, password-free digital checkout is a better way to pay online, featuring advanced payment technology and intelligent security.

You can experience the future of secure, convenient digital checkout by looking for the payment icon where Mastercard is accepted. Mastercard Secure Remote Commerce uses advanced payment technology and intelligent authentication that helps recognize you at checkout. You may need to provide verification if there is unusual activity with your payment profile. If you have other card brands, like Visa or American Express , please visit their websites to enroll or add cards. You can also add those cards during checkout.

Please check with your bank or preferred payment brand for availability. Yes, this new way to pay brings Mastercard security technology to online payments, so you can feel as secure and confident paying online as you do in stores. Mastercard's new digital checkout option is faster and smarter—no more passwords to remember or accounts to create.

Stay in control Your payment information is stored securely in one place—so it's there when you need it. Mastercard's new digital checkout option uses advanced payment technology and intelligent authentication to ensure that you, and only you, are completing a transaction. Implementing Mastercard Secure Remote Commerce can potentially increase your approval rates, leading to higher conversion rates and a better consumer experience.

Mastercard Secure Remote Commerce creates a convenient, consistent digital checkout experience. Mastercard Secure Remote Commerce is free for your consumers, but merchant development costs may apply. How is Mastercard Secure Remote Commerce different from other online payment solutions?

Mastercard Secure Remote Commerce is a faster, smarter way to pay that takes the hassle out of paying online, letting your consumers securely access their information at checkout — without a password. This innovative service uses advanced payment technology and intelligent authentication that works across online shopping platforms and devices.

This secure, convenient digital checkout option is designed to work across devices and web browsers. Consumers can experience the future of secure, convenient digital checkout by looking for the payment icon where Mastercard is accepted. They simply enter their user ID, select their card and complete their purchase. What is Mastercard's policy when it comes to reporting security vulnerabilities?

We know that secure products and services are essential to the trust that our customers, cardholders, merchants and other partners place in us. If you believe you have identified a security vulnerability, we encourage you to report this to us as soon as possible through our vulnerability reporting program.

We'll investigate all verifiable and legitimate reports and do our best to fix the problem as quickly as possible. Currently, the following platforms and vulnerability categories are in scope under our vulnerability reporting program bug bounty program :. Security is our top priority. We're relentless in securing our digital assets and we welcome the opportunity to collaborate with the technology and cybersecurity research community. To submit potential security vulnerabilities to us, please send us an email.

Please note that information provided through this email link is not eligible for compensation under our vulnerability reporting program. Monetary rewards are offered to external security researchers if they identify an issue on one of the in-scope platforms. Compensation depends on the severity and impact of the identified issue. The SDP Program promotes the identification and correction of vulnerabilities in security processes, procedures and website configurations.

Compliance with the PCI DSS is required for all issuers, acquirers, merchants, service providers and any other entity that stores, processes or transmits Mastercard and Maestro account data. I'm an acquirer or an issuer. To ensure compliance with the SDP Program, you should:. A service provider that stores, processes or transmits cardholder data must be PCI DSS Compliant and a service provider that uses third party-provided payment applications must only use payment applications that are compliant with the PA-DSS.

I'm an SDP Level 1 service provider. What are my PCI compliance validation requirements? I'm an SDP Level 2 service provider. I'm an SDP Level 1 merchant. I'm an SDP Level 2 merchant. I'm an SDP Level 3 merchant.

I'm an SDP Level 4 merchant. A merchant that isn't deemed to be an L1, L2 or L3 merchant is an L4 merchant. A qualifying merchant may validate compliance through either the Mastercard risk-based approach, applies to eligible non-U. Mastercard encourages you to review To view or download compliance validation tools and supporting documentation, visit the Document Library at www.

Merchants can charge an extra fee to customers who pay with Mastercard branded credit cards, where permissible by law. These fees are not allowed on Debit Mastercard or Mastercard prepaid cards. Additional details on these surcharges can be found in our merchant surcharge rules. Merchants must clearly disclose their surcharge policies at the register and clearly indicate the amount of the surcharge on the receipt.

If you are not certain whether you have been charged appropriately, or would like to report a questionable charge, please send us an email. What should I do if the merchant surcharge was not clearly disclosed before I paid or indicated on my receipt?

Click here to read the requirements. If you are not certain whether you have been charged appropriately, or you would like to report a questionable charge, email us here and provide the information requested.

These requirements can be found by visiting our merchant surcharge rules. If you're not certain whether you have been charged appropriately, or you'd like to report a questionable charge, please send us an email. For specific questions relating to state or local income taxes, contact your local tax authority. After you've entered the payment amount, the website will disclose the convenience fee.

The fees may vary depending upon the amount of taxes due. You can reach the IRS by calling or by visiting www. Someone called to offer a lower rate on my Mastercard but it seems like a scam. Please be advised that Mastercard does not attempt to contact individuals to request personal information including credit or debit card account information. Mastercard cardholders should always safeguard their personal information and not respond to any suspicious emails or other inquiries.

If you are a victim of a phishing attack and believe your account information may have been compromised, please contact the bank or financial institution that issued your credit or debit card to report the incident. Tokenization reduces fraud related to digital payments by making transactions more secure by including a dynamic component with each transaction. It takes the security of a physical EMV chip and applies it to non-card environments including proximity, mobile and internet payments.

Merchants benefit from more secure transactions as well as faster checkout experiences, new payment acceptance options and more ways to sell. Existing contactless terminals are compatible with tokenized transactions and no action is required. To use DSRP merchants must:.

The new digital wallets connect into Mastercard Digital Enablement Service MDES , so participating issuers can enable secure mobile payments on millions of devices. For consumers and merchants alike, every purchase made with a tokenized Mastercard debit, credit, prepaid or small business card using Apple PayTM, Google PayTM or Samsung Pay in the United States offers the enhanced security and benefits of a digital Mastercard transaction including secure tokenization technology.

Merchants that use card numbers to identify customers will not be able to recognize returning customers if it's the first time they're using their token, since it appears as a new card number. Please contact the financial institution that issued your card to dispute a charge. Only your issuer holds your specific and unique information including what rights you have to file disputes. The dispute process agreed to by financial institutions that issue Mastercard or process Mastercard transactions is set up to allow the financial institutions to manage disputes with cardholders and merchants in a formal manner.

Who do I contact if I never received an item that I purchased online or by phone? If you did not receive an item that you purchased or if you received an incorrect item, you should first contact the merchant to try to resolve the situation. If you can't come to an agreement and you want to dispute the transaction, this must be done directly with the financial institution that issued your Mastercard. Typically, there is a customer service number for your financial institution on the back of the card.

If you purchased an item but received the wrong one, please contact the merchant to try to resolve the situation. If you and the merchant cannot resolve the issue, and you want to file a disputed transaction, this must be done directly with the financial institution that issued your Mastercard. Typically, there is a customer service number for your financial institution on the back of the card that you can call.

You can always contact the Mastercard Assistance Center either toll-free at Mastercard , or collect from outside the U. If you used a Mastercard for a purchase from a business that has filed for bankruptcy, you can file a disputed transaction with the financial institution that issued the card.

Typically, there is a customer service number for your financial institution on the back of your card card that you can call. What should I do if the financial institution that issued my Mastercard says that Mastercard denied my dispute? If your dispute case was denied, the financial institution that issued your Mastercard will be able to explain the reason. Typically, there is a customer service number for your financial institution on the back of your card that you can call.

You can also contact the Mastercard Assistance Center toll free at or 'Collect' by dialing What are BINs? Since the s, Mastercard has been closely identified with the BIN range. Who governs BINs? Why are we talking about BINs? What is Mastercard doing to alleviate the limited supply of BINs?

When do changes go into effect? Cards with 2-series BINs were first issued in How will the 2-series BINs impact issuers? How will the 2-series BINs impact service providers and vendors? Acquirers will need to upgrade their systems to be compatible with 2-series BINs. What other changes may impact BINs in the future? How do I apply for a Mastercard? What if my question isn't answered here?

How do I use the ATM locator? Why can't I locate ATMs in a specific country? I don't know my password or my PIN. How can I get this information? What is the fee for withdrawing money or taking a cash advance from an ATM? The ATM wouldn't accept my card. The Mastercard ATM network is only a phone call away, giving you access to cash wherever you go.

How can I get a replacement for a lost or stolen ATM card? Get global contact numbers What if my question isn't answered here? To pay a bill, please call your biller or visit their website. Do I have to pay a fee for bill payment using a Mastercard?

How do I pay a bill with a Mastercard? How often can I make automatic bill payments, and when do bills get paid? Who issued my card? Which cards can I use to pay bills? What is automatic bill payment? What is manual bill payment? If I enroll in automatic bill payment, will I continue to receive a bill? What if my Mastercard account information changes? What if I want to stop an automatic bill payment? What if I don't agree with a payment amount made on my Mastercard statement? What are the benefits of bill payment using a Mastercard?

What do I do if I'm having problems accessing mastercard. This site is optimized for the following browsers: Google Chrome latest version Firefox latest version Internet Explorer latest version Safari latest version Edge latest version. What happens if I lose an item I purchased with a Mastercard?

How can I find out more about my card benefits? How do I file a claim for card benefits? How can I get the name of the merchant where my card account was compromised? What is cash with purchase? Do I need to use my debit card to get cash back? Yes, since the funds are drawn from an account linked to your debit card. Is there a fee for this service? What's the advantage of getting cash at purchase? What's the maximum amount of cash I can get with my purchase? What's a chip card? Are chip cards new?

What are the benefits of the chip? Where can I use my chip card? Whom do I contact if I want more information? Why is my card being upgraded to a chip card? What's my PIN? How does the chip work? How do I know if my chip card has Mastercard contactless? You can tap to pay at merchants that have the following symbol or contactless on the terminal: If a merchant doesn't have this capability, you'll need to insert your chip card into the terminal. What is Mastercard Click to Pay?

Is Mastercard Click to Pay secure? How do my consumers create a Mastercard Click to Pay profile or add a card? Your consumers can: Create a profile or add a Mastercard at mastercard. How and where do consumers use Click to Pay? Which payment methods does Click to Pay support? Is Click to Pay for online payments only? Why should my consumers use Click to Pay?

How much does Click to Pay cost? Click to Pay is free for your consumers, but merchant development costs may apply. How is Click to Pay different from other online payment solutions? How does Click to Pay help financial institutions? What is Click to Pay? Why should I use Click to Pay? No more passwords Take the hassle out of paying online. Smart security Intelligent security helps recognize you at checkout. How can I create a Mastercard Click to Pay profile or add a card?

There are a few ways to set up a profile or add a card: Create a Click to Pay profile or add a Mastercard at mastercard. Add a Mastercard to Click to Pay during checkout. Where can I use Click to Pay? Check out with Click to Pay when you see the icon and the Mastercard logo. Which payment methods can I use for Click to Pay? What does selecting "Remember me" do?

Where can I manage my Mastercard Click to Pay profile outside of checkout? How do I edit a card? What do I do if Click to Pay is not working? How do I delete my Mastercard Click to Pay profile? Why should I use contactless? There are many benefits to contactless payments: It's like having exact change wherever you go, so you don't have to worry about carrying around cash or fishing for coins.

You're in control because your contactless-enabled card or device never leaves your hand at checkout.

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You may be required to verify your identity before we will release the funds. You will be required to provide your receipt as proof of purchase. Trending News. The Rock calls poll on potential WH run 'humbling'. Governor put in a bind as virus spins out of control. Teacher's march to Capitol sets off fight in Calif. Boehner: Some Republicans are 'political terrorists'.

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Learn more OK. Browse categories. Ask the Community Help the Community. Choose where to post your question. Send Request Business Help Community. Log in. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Address Validation Issues.

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I should expect it in 10 days. I'm having similar problems. No way I would have bought the card under those circumstances. The website simply hangs, exactly as you described, at the "Validating Address" screen. On the off chance that the mafia is using these cards for money laundering, fine, I can accept that maybe this might be a good idea but at least have the flipping website up and working to acutally verify.

Worse, there is no easy remedy. I can't take the card back for a refund. And it's looking like I'm going to have to apply for a refund and good luck to me to actually get the money back. Here's the real question: Why on earth is PayPal continuing to use these people? PP certain can choose who it'll allow to be its providers. PP should consider I was set to make a purchase on eBay with these funds. Now I've lost out. You think I'm going to put myself through this hassle again?

No way. I wonder how many other sales PP has lost as a result of MP's issues? Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. By browsing this website, you consent to the use of cookies. Learn more OK. Browse categories. Ask the Community Help the Community. Choose where to post your question.

Send Request Business Help Community. Log in. Turn on suggestions. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. MoneyPak Problem. Tags 2. A key fob or payment tag is a special contactless device that you can attach to your key chain. Card issuers sometimes provide this as a companion to your traditional primary Mastercard plastic card.

Treat your contactless card or device as you would any other credit, debit or prepaid card. Always know where your contactless card or device is and keep it in a safe place. And be sure to keep a record of all of your card numbers, expiration dates and emergency phone numbers. If you have a contactless-enabled mobile phone, you can turn it on or off. If you are using a contactless card or fob, it's always on and ready to use. Contactless payments provide secure encryption technology and Zero Liability Protection and are as secure as your regular card.

If you've lost your card or you suspect unauthorized activity on your account, immediately contact the financial institution that issued your card. If you don't know your card issuer's number, contact Mastercard and we will assist you in finding that information.

Contact us. If you believe your question can only be answered by Mastercard, click here to submit your question. The co-branded card program is then marketed to that partner company's customer base. Many different industries have successfully implemented co-brand programs, including airlines, gasoline providers, automotive companies, warehouse clubs and supermarkets.

One thing these companies have in common is a growing base of customers who purchase products or services on a recurring basis. The level of support provided and the degree of responsibility for designing and implementing the solicitations and card promotions will depend on the agreement reached between the partner and the card issuer. Mastercard has many different levels of support and expertise available to help a company market its co-brand card and grow its business.

Co-brand cards carry the Mastercard logo and must conform to certain Mastercard design standards. Mastercard rules permit the partner's logo to be a dominant feature on the face of the card. The name of the Mastercard issuing financial institution may appear, but it is not required. This and other card design details will be determined by the partner and the card issuer.

The first place to begin is with a bank or financial institution with which your company already has a relationship. Or, Mastercard can provide a list of potential financial institutions from among the thousands we have done business with over the years. That depends on the goals and budget of the partner company.

However, Mastercard has a dedicated staff of highly experienced co-brand specialists who can help a company evaluate and establish a co-brand partnership that will meet the objectives of all parties involved.

Click here to visit our Currency Conversion Tool. Visit our website for the latest currency exchange rates in the country you're visiting. We recommend that you contact the financial institution that issued your card to determine the currency conversion charges that are applied to foreign transactions. I made a purchase in my local currency, so why was I charged a currency conversion fee?

Mastercard investigates all complaints of deceptive merchant practices. Should you wish to speak with someone directly regarding this communication, feel free to send us an email. The best place to get foreign currency is usually at your destination, not at home. At home, financial institutions have paid for transporting, securing and storing that foreign currency—— and those costs are passed on to you. ATMs are conveniently located at most airports and at major tourist destinations, as well as many other places.

You can also download the Mastercard Nearby app. Go to an ATM to get foreign currency at your destination, not an exchange bureau. The ATM may impose fees, but the exchange rate will be much more favorable than that of a currency exchange, so you'll save money overall. Using a credit card at an ATM is considered a cash advance, which means:.

The best practice is to let the currency conversion be done by your home bank and decline the currency conversion option. Yes, be sure to tell your bank you'll be traveling cross-border and where you're going. Your bank might decline a transaction for your protection unless they know the card's been authorized for use in countries other than your home country. The General Data Protection Regulation GDPR is a set of legal requirements for companies concerned with collecting, processing and protecting personal data.

It was adopted in the EU in Spring and entered into force as of May 25, Learn more about the GDPR here. If you already have a deposit account with a bank or credit union, they might be able to provide you with a Mastercard. Otherwise, Mastercard has created an online tool to help US-based consumers choose from available card products.

It's easy to get started. The first step is to contact an acquirer or a payment services provider to apply for a merchant account with a bank or one of its agents. Electronic versions of the Mastercard brand mark are available for download from the Mastercard Brand Center. Learn here about accepting electronic payments.

Also referred to as a merchant bank, an acquirer is a financial institution licensed by Mastercard to help a merchant accept Mastercard payments. Acquirers either sell their processing services directly to merchants or hire agents to sell on their behalf. These agents must be registered with Mastercard and clearly identify the Mastercard issuing bank they represent on their business cards and stationery. The merchant agreement should also clearly identify the name of the bank.

A payment facilitator is a merchant of record who facilitates transactions on behalf of a sub-merchant. Interchange rates are fees paid by acquirers to card issuers on purchase transactions conducted on payment cards. They are only one of many cost components included in a Merchant Discount Rate. Mastercard establishes its interchange rates, which are a necessary and efficient method by which Mastercard maintains a vibrant payments network. Learn more about Mastercard interchange rates.

If you believe your question can only be answered by Mastercard, submit your question here, or send us an email. You can also mail a letter to:. I work in law enforcement and I'm investigating a fraud case, whom can I speak with? Please email our Law Enforcement Support Center. Please do not include full card numbers in the email; provide only the first 6-digits. We'll respond to your inquiry within 72 hours. While banks and financial institutions do issue cards branded with the Mastercard name and mark under a license from Mastercard, the actual relationship with a cardholder is solely that of the issuing institution.

As a result, any account information is maintained by the bank or financial institution that issues the Mastercard, including periodic statements, disclosures and communications to the cardholder. If your card is lost or stolen, please contact the Mastercard Assistance Center toll-free at Mastercard or collect from outside the U. You should also contact the financial institution that issued your Mastercard. See our full list of emergency contact numbers.

We're here to assist you 24 hours a day, days a year. Call to speak with a representative regarding:. What liability do I have for unauthorized purchases made on a lost or stolen Mastercard? If you have Mastercard Zero Liability Protection , once you report your card to Mastercard as lost or stolen, no unauthorized charges should be posted to your account. However, we recommend you review your next two billing statements just to be sure.

If you see unauthorized transactions, please promptly contact the financial institution that issued your card. Look for their customer service number on the back of the card or on your billing statement. You can also contact the Mastercard Assistance Center either toll-free at Mastercard or collect from outside the U.

Mastercard can assist you in getting a replacement by working with the financial institution that issued your card. Replacement cards require that your financial institution authorizes a new account number. To request an emergency card replacement, please contact the Mastercard Assistance Center either toll-free at Mastercard or collect from outside the U.

You can also contact the Mastercard Assistance Center toll-free at Mastercard or collect from outside the U. Mastercard Nearby is a mobile app that helps you quickly and easily find places where you can get access to cash or make a purchase. It's simple; just select the services you want and the app will display locations near you.

You can also search for locations by entering an address in the search field. Choose from List or Map view, then select a location to display information, share via e-mail or text and, depending on your location, get driving directions. You can also report a problem with a location through the app.

You can search for ATMs by financial institution name or by filtering for the following features:. You can also search for participating Mastercard contactless and cash back merchants by merchant name or category including:. Location Services must be turned on in your phone settings if you would like the app to find locations near you.

If Location Services is not turned on, you can still search for a location by typing a street address into the Search bar. If you don't receive any results in a particular country or region, the information is currently not available. We are continually working with financial institutions and merchants around the world to expand our location database and provide you with the most up to date and accurate location information.

In countries where street level mapping showing precise street addresses is not yet available, locations default to the city or postal code center. We're continually adding street level mapping in new regions and territories around the world. We're unable to provide driving directions in regions that don't have street level mapping capability. Mastercard Nearby has a tutorial you can follow when you first install the app, or access it any time through the app by going to About - View Tutorial.

The All view shows all the services you selected. If you wish to view only a single service at a time, use the top slider bar to select that service. You may also want to modify your radius in your settings to ensure you don't have too small or too large of a radius selected. Yes, locations can be shared from the location detail page by clicking on the share icon.

You can send location information via email or SMS text. Select ATM from the top slider bar and click the filter icon on the bottom bar. Then select the financial institution you want to search for from the drop-down list. You can filter merchants for contactless and cash back locations. Select cash back or contactless from the top slider bar and click the filter icon on the bottom bar.

You can filter by merchant name or category. Click on a location from the map or list view, then go into Location Details. Select the icon to Report a Problem, then select a pre-defined problem from the drop-down list. You can also select Other and enter a description of the problem. A: Mastercard Send is a first-of-its-kind interoperable global platform that enables funds to be sent quickly and securely via three payment flows:.

Additionally, there is a Remittance API that can be used for providers looking to enable cross-border payments originating in the United States. A: In the U. Currently, the methods for these payments are slow, lack ubiquity and create security concerns. Consumers want to be able to send and receive money using their connected devices regardless of where they bank and disbursers are looking for cheaper and more efficient ways to send money to their consumers.

In line with Mastercard's vision to build a World Beyond Cash, Mastercard Send aims to make payments easier, safer and more efficient for all parties. A: While most electronic P2P and Disbursements' solutions rely on slow, batch-oriented ACH methods, the Mastercard Send solution leverages debit networks to move funds, typically within seconds.

Mastercard Send is unique: funds can be transferred to virtually all debit cards in the U. Through a set of APIs, a service provider can request a transfer through a sending acquirer, which Mastercard then routes to any U. A: Currently, the service is only available for U. However, the MoneySend mandate includes all consumer cards: debit, credit and prepaid. Mastercard recommends that issuers support all cards when migrating to Transaction Code 28 to prepare for future service enhancements.

A: One role that issuers play in a Send transaction is as receiving institutions. In this role, issuers are required to post funds to their cardholders' accounts. When a service provider sends funds to a debit account using Transaction Code 28, the issuer of the receiver's debit card is paid a share of network fees. Once an issuer has complied with the MoneySend mandate to enable Transaction Code 28, they will be eligible to start collecting these fees.

For more information on the mandate, see Global Operations Bulletin No. A: An issuer could offer P2P payment services by leveraging the Mastercard Send API to allow their cardholders to send and receive payments with their friends and family. While Mastercard Send is a critical part of a P2P program, interested issuers should consider the other necessary implementation measures and development requirements. These considerations should include: customer acquisition costs, receiver management requirements for users without accounts at a bank, the necessary user interfaces for a standalone or integrated mobile application, among other considerations.

A: Mastercard Send is the first-of-its-kind interoperable global platform that enables funds to be sent quickly and securely. In the U. MoneySend is the Mastercard transaction type Transaction Code 28 designed for real-time money transfers by issuers connected to the Mastercard network.

Find the Mastercard Everyday Prepaid Card that's right for you; they're available at participating stores and online at Mastercard Prepaid cards. Activation and registration requirements vary, so check your card packaging for detailed instructions. However, you'll need to register your card in order to take advantage of the reload function, Zero Liability Protection and card replacement benefits offered by your prepaid card.

Use your Everyday Prepaid Card like a regular debit or credit card at checkout; swipe it at the terminal or give it to the cashier if requested. Your purchase will automatically be deducted from the card balance. Use your Mastercard Everyday Prepaid Card anywhere that Debit Mastercard is accepted, including millions of locations worldwide plus online, mail and phone orders.

You can also use your card to pay bills online. My available card balance won't cover my purchase amount. Can I still use my prepaid card? Yes, just tell the cashier in advance how much to deduct from your prepaid card and how much you will pay using an alternate payment method. Note that this process, known as "split tender," may not be supported by all merchants. When you make a return, the cashier may ask to see your card. The value of the returned merchandise will be credited back to the card.

If you registered your Mastercard Everyday Prepaid Card, your issuer can use the information you provided during registration to issue a replacement card. Be sure to keep a record of the card number. Contact the issuer immediately to report a lost or stolen card. You can also contact Emergency Services for additional assistance. Certain exceptions apply. The best way to add funds to your card is to set up direct deposit of your paycheck.

Direct deposit information varies, so check your card packaging or contact the card issuer. You can also add money to your card at participating retail locations. Check your card packaging or contact the card issuer to find out which retailers are supported. Mastercard Prepaid Gift Cards are available at bank branches, retail locations, online and via phone. There are many card styles to choose from, some of which can be customized with unique designs, the recipient's name and personal messages.

It's easy to find the prepaid gift card that's right for you. I received a Mastercard Prepaid Gift Card. Do I need to activate or register my card before using it? Many Mastercard Prepaid Gift Cards sold in retail locations are automatically activated when the card is purchased.

Call the customer service number on the back of the card if you have questions about activation. For online and telephone purchases, you may need to register your card with the card issuer. You can make purchases on your prepaid gift card until the value of the card has been depleted, or until the expiration date shown on the card. Prepaid travel cards work just like all Mastercard Prepaid Cards, which means you can spend up to the value placed on the card anywhere Debit Mastercard is accepted.

You might want to check your card balance before you shop since the merchant or service provider may not be able to retrieve this information for you. Depending on your card, you may be able to check your balance on the issuer's website. Certain merchants will also have the ability to read your card's balance for you. Contact the issuer of your card immediately to report a lost or stolen card.

There is a customer service number listed on the back of the card. Be sure to keep a record of the Mastercard Travel Card number. Your issuer may need this information to cancel the card and issue a replacement. The Mastercard rePower Load Network is a service that allows you to add money to your eligible Mastercard Prepaid Card at participating merchants.

Follow the instructions provided with your card. Generally, this includes either visiting the card issuer's website or by calling the phone number on the back of the card. When processing a purchase transaction, we collect limited information such as card number, merchant name, location, and the date and amount of the transaction. We may collect additional personal information in other contexts, such as for fraud monitoring and prevention, authentication, risk management and dispute resolution, or when individuals decide to participate in one of our optional programs such as Priceless Cities.

We help businesses, governments, the public sector and individuals better understand the world around them. To achieve this, we remove personal information by anonymizing data and produce aggregated trends and insights. One way that we use these trends and insights is for social good, thereby advancing financial inclusion and humanitarian efforts around the globe. How can individuals know more about what data Mastercard collects and how that information may be used?

Transparency is core to Mastercard. As a service provider, we refer individuals to the privacy notice provided by those third parties for more information on how their personal information is handled. We do not share transaction data without consent or as otherwise legally permitted such as in the context of fraud prevention.

For instance, we will soon make our online portal available globally, so that individuals everywhere will be able to access, correct, modify or move their personal information. We take your privacy very seriously. In addition, we employ rigorous standards to ensure the safety and security of data not only within Mastercard, but with all our partners and vendors as well. We provide individuals with privacy rights and choices. You can opt out of your personal information being used for marketing , data analytics and web analytics at any time and at no cost, using our online forms.

Individuals also have the right to access, correct, modify or move their personal information via our online portal , which is currently available for all users located in the European Union and will shortly be accessible worldwide. A merchant required me to make a minimum purchase when I used my credit card. What should I do? A merchant located in the United States or a U. Merchants are not permitted to require a Mastercard cardholder to pay a minimum amount for a Debit Mastercard or Mastercard prepaid card transaction.

If you believe that a merchant inappropriately requested a minimum charge, you may report this by completing a form available through this link: Report a problem. A merchant wanted to charge a surcharge or fee to use my Mastercard. As a result of a court-approved settlement, Mastercard agreed to modify its rules to permit U. Merchants have the option to add a surcharge at the "brand level" where the surcharge is the same for all Mastercard credit cards, regardless of the card's issuer, or they can add a surcharge at the "product level" e.

Read the details on our merchant surcharge page. A merchant's ability to surcharge on credit cards is subject to any restrictions or prohibitions imposed by applicable state law. Mastercard rules continue to prohibit merchants from applying a surcharge on debit cards. If you are not certain whether you have been charged appropriately, or you would like to report a questionable charge, send us an email and provide the information requested.

What should I do if the merchant surcharge was not clearly disclosed before I paid? Merchants must clearly disclose their surcharges at the register and clearly indicate the amount of the surcharge on the receipt. If you believe you've been charged incorrectly, send us an email with the merchant details and other necessary information. The surcharge that the merchant assesses may not exceed the merchant discount rate that the merchant pays for the credit card that is surcharged.

In the United States, this charge for Mastercard typically ranges from 1. Merchants much clearly disclose their surcharges at the register and clearly indicate the amount of the surcharge on the receipt. If you do not believe that you have been charged appropriately, or you would like to report a questionable charge, send us an email.

A merchant may provide a discount to its customers paying cash, provided that the discount is posted. If you'd like to report a questionable charge, you may report a problem by completing this online form. There are certain situations, such as shipping purposes, in which a merchant may require personal information. However, if you believe a merchant has violated the above standard or their actions requesting identification are questionable, you may report a problem by completing this online form.

If a transaction is declined, please contact the financial institution that issued your card. Sometimes banks put security measures in place on certain types of transactions to reduce the risk of fraud, which may result in declined transactions. If you believe your question can only be answered by Mastercard, please contact us to submit your question.

To request an emergency card replacement, please contact the Mastercard Assistance Center toll-free at Mastercard , or collect from outside the U. Mastercard will never solicit personal or account information from a cardholder and we suspect that the information you received is fraudulent. If you suspect fraud on your account, please contact your issuing bank immediately to report it.

We would appreciate if you could forward the original email here. Someone called to offer a lower rate on my Mastercard but it seems to be a scam. Mastercard does not contact individuals to request personal information including credit or debit card account information. If you received an unsolicited phone call, email, text or social media request from an individual claiming to be a Mastercard representative, do not respond.

Mastercard cardholders should always safeguard their personal information and not respond to any suspicious emails or inquiries. If you are a victim of a phishing attack and believe your account information may have been compromised, please contact the financial institution that issued your credit or debit card to report the incident.

If you believe a transaction posted to your account is fraudulent, you should immediately contact the financial institution that issued your card. Look for a customer service number on the back of the card or on your billing statement. I know who committed fraud on my Mastercard credit or debit card. How do I report it? If you believe that you have information about a person who has committed fraud by using your Mastercard without your permission, please contact the financial institution that issued your card.

Contact information can be located on the back of your card or on a monthly billing statement. I believe someone has applied for a Mastercard credit card in my name. Mastercard does not issue cards and we can't tell you if an account has been opened in your name. If you know the name of the financial institution that may have opened an account or issued a card in your name without your consent, we recommend you contact that financial institution immediately and cancel the account.

Then you should notify each of the three U. The credit reporting agencies should provide you with a copy of your credit report. Even if you don't see an unusual creditor on a credit report, you should formally write to advise them of the situation.

For more information on credit reports, go to www. There was a breach on my account and I received a new card. How can I get more information? Mastercard appreciates your diligence in protecting your finances. While we take each card breach very seriously and are working closely with investigative agencies, we encourage you to contact your financial institution for the most up-to-date information. Typically, there is a customer service number on the back of the card that you can call.

The Mastercard rePower Load Network is a service from Mastercard that allows you to add money to your eligible card at participating merchants. This service is currently available in the U. Simply visit a participating retailer with the cash you want to add. Some retailers support the card swipe method, which enables you to add funds in-store by asking the cashier to swipe your card.

Other retailers sell reload packs, Green Dot MoneyPak, Vanilla Reload Pack , that you purchase and add to your card by entering a code online or by phone. You can also add funds at Western Union locations; fill out a form and an agent will load the money onto your card. Type in a city and state, or a zip code to search for a retail location nearest you. You can further narrow down the list of Mastercard rePower merchant locations by providing a street address.

Click the Search button, and you will be presented with a list of locations and the type of reload supported e. Typically, you may get your balance by either visiting your card issuer's website or by calling the phone number on the back of the card. Reload fees may apply, depending on the retailer. Please refer to the fees section and also check with a participating merchant for the most up-to-date information. Your debit or prepaid card must be eligible for rePower reloads.

You can find out if your card is eligible by looking for the Mastercard rePower logo on the back of your card or by contacting your card issuer. Mastercard Identity Check is our new and improved payment authentication program based on the payment industry specification - EMV 3-D Secure. SecureCode customers are encouraged to transition to Identity Check to take full advantage of the superior program benefits.

As the transition takes place, you will progressively see Identity Check information replacing SecureCode. Mastercard SecureCode is a service to enhance your existing Mastercard credit card or debit card. With a private code - similar to a PIN - you get protection against unauthorized use of your card when you shop at participating online retailers.

Once you've registered and created your own private SecureCode, you'll be prompted to enter your code when you shop with a participating online merchant. Your SecureCode will be quickly confirmed by your financial institution and your purchase will be complete. Your SecureCode will never be shared with the merchant.

If you forget your code, you may be prompted to reset it, or you can contact the customer service number for your financial institution, which is typically found on the back of your card. Mastercard's new, password-free digital checkout is a better way to pay online, featuring advanced payment technology and intelligent security.

You can experience the future of secure, convenient digital checkout by looking for the payment icon where Mastercard is accepted. Mastercard Secure Remote Commerce uses advanced payment technology and intelligent authentication that helps recognize you at checkout. You may need to provide verification if there is unusual activity with your payment profile. If you have other card brands, like Visa or American Express , please visit their websites to enroll or add cards.

You can also add those cards during checkout. Please check with your bank or preferred payment brand for availability. Yes, this new way to pay brings Mastercard security technology to online payments, so you can feel as secure and confident paying online as you do in stores. Mastercard's new digital checkout option is faster and smarter—no more passwords to remember or accounts to create.

Stay in control Your payment information is stored securely in one place—so it's there when you need it. Mastercard's new digital checkout option uses advanced payment technology and intelligent authentication to ensure that you, and only you, are completing a transaction. Implementing Mastercard Secure Remote Commerce can potentially increase your approval rates, leading to higher conversion rates and a better consumer experience. Mastercard Secure Remote Commerce creates a convenient, consistent digital checkout experience.

Mastercard Secure Remote Commerce is free for your consumers, but merchant development costs may apply. How is Mastercard Secure Remote Commerce different from other online payment solutions? Mastercard Secure Remote Commerce is a faster, smarter way to pay that takes the hassle out of paying online, letting your consumers securely access their information at checkout — without a password.

This innovative service uses advanced payment technology and intelligent authentication that works across online shopping platforms and devices. This secure, convenient digital checkout option is designed to work across devices and web browsers.

Consumers can experience the future of secure, convenient digital checkout by looking for the payment icon where Mastercard is accepted. They simply enter their user ID, select their card and complete their purchase. What is Mastercard's policy when it comes to reporting security vulnerabilities?

We know that secure products and services are essential to the trust that our customers, cardholders, merchants and other partners place in us. If you believe you have identified a security vulnerability, we encourage you to report this to us as soon as possible through our vulnerability reporting program.

We'll investigate all verifiable and legitimate reports and do our best to fix the problem as quickly as possible. Currently, the following platforms and vulnerability categories are in scope under our vulnerability reporting program bug bounty program :. Security is our top priority. We're relentless in securing our digital assets and we welcome the opportunity to collaborate with the technology and cybersecurity research community.

To submit potential security vulnerabilities to us, please send us an email. Please note that information provided through this email link is not eligible for compensation under our vulnerability reporting program. Monetary rewards are offered to external security researchers if they identify an issue on one of the in-scope platforms. Compensation depends on the severity and impact of the identified issue. The SDP Program promotes the identification and correction of vulnerabilities in security processes, procedures and website configurations.

Compliance with the PCI DSS is required for all issuers, acquirers, merchants, service providers and any other entity that stores, processes or transmits Mastercard and Maestro account data. I'm an acquirer or an issuer. To ensure compliance with the SDP Program, you should:. A service provider that stores, processes or transmits cardholder data must be PCI DSS Compliant and a service provider that uses third party-provided payment applications must only use payment applications that are compliant with the PA-DSS.

I'm an SDP Level 1 service provider. What are my PCI compliance validation requirements? I'm an SDP Level 2 service provider. I'm an SDP Level 1 merchant. I'm an SDP Level 2 merchant. I'm an SDP Level 3 merchant. I'm an SDP Level 4 merchant. A merchant that isn't deemed to be an L1, L2 or L3 merchant is an L4 merchant. A qualifying merchant may validate compliance through either the Mastercard risk-based approach, applies to eligible non-U.

Mastercard encourages you to review To view or download compliance validation tools and supporting documentation, visit the Document Library at www. Merchants can charge an extra fee to customers who pay with Mastercard branded credit cards, where permissible by law. These fees are not allowed on Debit Mastercard or Mastercard prepaid cards. Additional details on these surcharges can be found in our merchant surcharge rules.

Merchants must clearly disclose their surcharge policies at the register and clearly indicate the amount of the surcharge on the receipt. If you are not certain whether you have been charged appropriately, or would like to report a questionable charge, please send us an email. What should I do if the merchant surcharge was not clearly disclosed before I paid or indicated on my receipt?

Click here to read the requirements. If you are not certain whether you have been charged appropriately, or you would like to report a questionable charge, email us here and provide the information requested. These requirements can be found by visiting our merchant surcharge rules. If you're not certain whether you have been charged appropriately, or you'd like to report a questionable charge, please send us an email.

For specific questions relating to state or local income taxes, contact your local tax authority. After you've entered the payment amount, the website will disclose the convenience fee. The fees may vary depending upon the amount of taxes due. You can reach the IRS by calling or by visiting www.

Someone called to offer a lower rate on my Mastercard but it seems like a scam. Please be advised that Mastercard does not attempt to contact individuals to request personal information including credit or debit card account information. Mastercard cardholders should always safeguard their personal information and not respond to any suspicious emails or other inquiries. If you are a victim of a phishing attack and believe your account information may have been compromised, please contact the bank or financial institution that issued your credit or debit card to report the incident.

Tokenization reduces fraud related to digital payments by making transactions more secure by including a dynamic component with each transaction. It takes the security of a physical EMV chip and applies it to non-card environments including proximity, mobile and internet payments. Merchants benefit from more secure transactions as well as faster checkout experiences, new payment acceptance options and more ways to sell.

Existing contactless terminals are compatible with tokenized transactions and no action is required. To use DSRP merchants must:. The new digital wallets connect into Mastercard Digital Enablement Service MDES , so participating issuers can enable secure mobile payments on millions of devices.

For consumers and merchants alike, every purchase made with a tokenized Mastercard debit, credit, prepaid or small business card using Apple PayTM, Google PayTM or Samsung Pay in the United States offers the enhanced security and benefits of a digital Mastercard transaction including secure tokenization technology. Merchants that use card numbers to identify customers will not be able to recognize returning customers if it's the first time they're using their token, since it appears as a new card number.

Please contact the financial institution that issued your card to dispute a charge. Only your issuer holds your specific and unique information including what rights you have to file disputes. The dispute process agreed to by financial institutions that issue Mastercard or process Mastercard transactions is set up to allow the financial institutions to manage disputes with cardholders and merchants in a formal manner.

Who do I contact if I never received an item that I purchased online or by phone? If you did not receive an item that you purchased or if you received an incorrect item, you should first contact the merchant to try to resolve the situation. If you can't come to an agreement and you want to dispute the transaction, this must be done directly with the financial institution that issued your Mastercard. Typically, there is a customer service number for your financial institution on the back of the card.

If you purchased an item but received the wrong one, please contact the merchant to try to resolve the situation. If you and the merchant cannot resolve the issue, and you want to file a disputed transaction, this must be done directly with the financial institution that issued your Mastercard. Typically, there is a customer service number for your financial institution on the back of the card that you can call.

You can always contact the Mastercard Assistance Center either toll-free at Mastercard , or collect from outside the U. If you used a Mastercard for a purchase from a business that has filed for bankruptcy, you can file a disputed transaction with the financial institution that issued the card.

Typically, there is a customer service number for your financial institution on the back of your card card that you can call. What should I do if the financial institution that issued my Mastercard says that Mastercard denied my dispute? If your dispute case was denied, the financial institution that issued your Mastercard will be able to explain the reason. Typically, there is a customer service number for your financial institution on the back of your card that you can call.

You can also contact the Mastercard Assistance Center toll free at or 'Collect' by dialing What are BINs? Since the s, Mastercard has been closely identified with the BIN range. Who governs BINs? Why are we talking about BINs? What is Mastercard doing to alleviate the limited supply of BINs?

When do changes go into effect? Cards with 2-series BINs were first issued in How will the 2-series BINs impact issuers? How will the 2-series BINs impact service providers and vendors? Acquirers will need to upgrade their systems to be compatible with 2-series BINs. What other changes may impact BINs in the future? How do I apply for a Mastercard?

What if my question isn't answered here? How do I use the ATM locator? Why can't I locate ATMs in a specific country? I don't know my password or my PIN. How can I get this information? What is the fee for withdrawing money or taking a cash advance from an ATM?

The ATM wouldn't accept my card. The Mastercard ATM network is only a phone call away, giving you access to cash wherever you go. How can I get a replacement for a lost or stolen ATM card? Get global contact numbers What if my question isn't answered here? To pay a bill, please call your biller or visit their website. Do I have to pay a fee for bill payment using a Mastercard? How do I pay a bill with a Mastercard?

How often can I make automatic bill payments, and when do bills get paid? Who issued my card?

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